Returns & Exchanges

At Agent Nateur, we want you to be completely satisfied with your luxury skincare experience. If you are not entirely happy with your purchase, we offer a 30-day return window for unopened and unused products.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring the product seals remain intact to qualify for a full refund.

• 3.
  Ship the Return

  Affix the provided shipping label and drop your package at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our boutique team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.